Forward, Ltd. (“herein after referred to as “Forward”, the “Company”, “We”, and through similar words such as “us”, “our”, etc.) provides an advanced sales enablement solution for organizations to enhance their professional business relationships, share their documents in an interactive platform, receive actionable data and oversee the interests of the prospects (the “Services”).
Capitalized words not defined under this Policy shall be understood as described under our Terms. It is of utmost importance to read the Policy provided herein in tandem with the Terms to better grasp the key concepts provided and explained therein.
Within the scope of this Policy, the following terms shall have the meanings ascribed to them below. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Forward obtains personal information concerning You from certain sources to provide the Services and to manage the Website. “You” may be a Visitor, Viewer or Member (both are the “User”) regarding our Services.
You may visit our Website via different accounts depending on the process You will carry out. Here are the titles are specified in our Website:
For the purposes of managing the Website and offering the Services, we gather personal information about You from a variety of sources. We also obtain information from You and from Third Parties as detailed below.
Please note that if You decline to provide any of the required information requested by the Company, You may not be able to take full advantage of the Services and their features.
a) Website Users and the Services
We collect information from and about You and your transactions and other interactions with us. This may include, but is not limited to, when You visit our Website and Spaces, when You ask for information about the Service (for example, when You request a demo or ask us to send You offers or price information), create an account, use and benefit from the Services, make a purchase of paid Services, book a demo, reach out to us through the support assistant, or otherwise contact us through the Website, e-mail or any other channels provided by the Company for this purpose.
If You are a Viewer, a Member may request You to provide them with the information including your Personal Data in order for You to view the Space of them. We are able to keep this data on behalf of the Member as a component of our Service. We may also receive your Personal Data (such as your email address) through other Users, for example, if they have tried to share something with You or tried to refer Space to You.
At the time You ask for information about the Service, we will use your contact information to respond to your request. Kindly note that for EU data subjects, use of your account information is necessary to respond to or implement your request.
While contacting us, we strongly ask You not to share the following data belonging to You or any third-party;
If You provide your or a third party’s the kinds of data above mentioned, Company cannot be held responsible for the process, transfer, and storage of them.
c) Third-Party Integrations
We benefit from Third-Party Services, to assist us for the performance of the Services. Hence, we use Third Party Service Providers to enable Members to share their content in significant parts of Space, receive accurate analytics to track the engagement, monitor the interests of the Viewers, purchase the membership, manage your partnership requests, provide an interactive support assistant, and manage your FAQ requests. Third-party companies may request various information from Users (name-surname, region, etc.). These Service Providers are prohibited from using personal information for any other purpose and are contractually obligated to comply with all applicable laws and requirements.
Forward is solely the processor of Personal Data collected through its Services and is not responsible for the collection and processing of Personal Data with regard to Third-Party Service Providers.
Third-Party Service Providers are bound by their own use and privacy policies, and Forward cannot be held responsible for behaviors of the Third-Party Service Providers that violate any right arising from personal data protection legislation.
We strongly advise You to read the terms and conditions and privacy policies of any Third-Party Service Providers or web sites that You visit.
d) Third Party Analytics and Advertisements
We also may use third party advertisements, analytics, and tracking tools to better understand who is using the Website, how people are using the Website, who views the Space, how to improve the effectiveness of the Services, the Space and the associated content, and to help us or those third parties serve more targeted advertising to You across our media channels. These third parties may use technology such as cookies, web beacons, pixel tags, log files, flash cookies, or other technologies to collect and store information. They may also combine information they collect from your interaction with the Website with information they collect from other sources, which combination may be subject to the third party’s control and privacy practices thereupon.
f) Third Party Social Media Services
We obtain personal information from social media networks and platforms including Facebook, Twitter, LinkedIn, Pinterest, WhatsApp, and Instagram that You use in conjunction with our Website and Services or that allow You to share information with us. For example, if You use functionalities, plugins, widgets, or tools from social media platforms or networks in connection with our Website (e.g., to share a Space link with your followers on social media), we will obtain the information that You share with us, or that those social media platforms or networks share with us. Third Party Social Media Services are prohibited from using personal information for any other purpose and are contractually obligated to comply with all applicable laws and requirements.
For more information about social media platform and network privacy practices, please review the privacy policies and settings of such social media platforms and networks.
g) Cookies and Automatic Collection Methods
We may also collect information about your online activities on the Website and your Devices to use Website over time and across third-party websites, devices, apps, and other online features.
This collection includes automatically collected information, and generally does not include personal information unless You provide it through our Website or You choose to share it with us by other means. Methods we use are described below:
a. Personal Data that We Collect from Members
While using our Service, we may ask Members to provide us with certain personally identifiable information in connection with the sign-up, purchase, use, or support of the Member account, to provide the Member with access to the Website and Service, contact You regarding use of the Service and/or the Website, or to notify You of important changes to the Service and/or the Website. Personally identifiable information may include, but is not limited to:
b. Personal Data that We Collect from Viewers
While using our Website, we may request from Viewers to provide us with certain personally identifiable information as follows:
c. Personal Data that We May Collect from Visitors
When You share your e-mail through Website to join wishlist, we request the following information of You:
Information that We Collect Automatically on Our Website and Services
We also may collect information about your online activities on the Website and connected Devices over time and across third-party sites, devices, apps, and other online features and services. We use web log analysis software (Google Analytics etc.) on our Website to help us analyze your use of our Website and diagnose technical issues.
a. Our Services
We rely upon several legal grounds to ensure that our use of your Personal Data is compliant with the applicable law. We use Personal Data to facilitate the business relationships we have with our Users, to comply with legal obligations, and to pursue our legitimate business interests.
Contractual and pre-contractual business relationships. We use Personal Data to enter business relationships with prospective Members and to perform the contractual obligations under the contacts that we have with Users. Activities that we conduct in this context include:
Legal and regulatory compliance. We use Personal Data to verify the identity of our Users in order to comply with laws. These obligations are imposed on us by the operation of law, industry standards, and by our financial partners, and may require us to report our compliance to third parties and to submit to third-party verification audits.
Legitimate business interests. In order to process some Personal Data pertaining to You, we rely on our legitimate business interests. The following list sets out the business purposes that we have identified as legitimate. In determining the content of this list, we balanced our interests against the legitimate interests and rights of the individuals whose Personal Data we process.
If we need to use your Personal Data in any other way, we will notify You specifically at the time of collection and, if required by the relevant legislation, we will obtain your consent.
b. Marketing and Events-related Communications
We may send You e-mail marketing communications about Forward and its Services, invite You to participate in our events, surveys; send your suggestions and requests via our forms, or otherwise communicate with You for marketing purposes, provided that we do so in accordance with the consent requirements that are imposed by Privacy and Electronic Communications Regulations (“PECR”) and other applicable law. When we collect your business and contact details through your participation at trade shows or other events, we may use the information to follow-up with You regarding these events, send You information that You have requested on our product and Services, and with your permission, include You on our marketing information campaigns.
Forward may share your Personal Data to (i) satisfy any applicable law, regulation, legal process, or governmental request; (ii) enforce this Policy and our Terms and Conditions, including investigation of potential violations hereof; (iii) detect, prevent, or otherwise address fraud, security, or technical issues; (iv) respond to your requests; or (v) protect our rights, property or safety, our Users and the public.
We share Personal Data with a limited number of our Service Providers. We have Service Providers that provide services on our behalf, such as website hosting, data analysis, information technology, and related infrastructure, customer service, e-mail delivery, and auditing services. These Service Providers may need to access Personal Data to perform their services. We authorize such Service Providers to use or disclose Personal Data only as necessary to perform services on our behalf or comply with legal requirements. We require such service providers to contractually commit to protect the security and confidentiality of Personal Data they process on our behalf.
We may disclose information in the aggregate form to third parties relating to user behavior in connection with the actual or prospective business relationship with those third parties, such as advertisers and content distributors.
We will encourage our service partners to adopt and post transparent privacy policies. However, the use of your personal information by our service partners is governed by their privacy policies and is not subject to our control. You acknowledge that we are not responsible for the violations caused by our service partners.
We share Personal Data with third-party business partners when this is necessary to provide our Services to our Users.
In the event that we enter into, or intend to enter into, a transaction that alters the structure of our business, such as a reorganization, merger, sale, joint venture, assignment, transfer, change of control, or other disposition of all or any portion of our business, assets or stock, we may share Personal Data with third parties for the purpose of facilitating and completing the transaction.
We share Personal Data as we believe necessary: (i) to comply with applicable law, or payment method rules; (ii) to enforce our contractual rights; (iii) to protect the rights, privacy, safety, and property of Forward, You or others; and (iv) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include authorities outside your country of residence.
Your Rights and Choices Under the GDPR
Forward undertakes to respect the confidentiality of your Personal Data and to guarantee You can exercise your rights.
Exercising of Your GDPR Data Protection Rights
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. If You are a resident of United Kingdom, You may complain to Information Commissioner’s Office (ICO) regarding your data protection rights. If You are a resident in the European Economic Area (EEA), please contact your local data protection authority in the EEA. However, we would be appreciated to deal with your concerns before You apply to a Data Protection Authority.
You may exercise your rights of access, rectification, cancellation, and opposition by simply contacting us. Please note that we may ask You to verify your identity before responding to such requests. If You make a request, we will try our best to respond to You as soon as possible.
Your Rights and Choices Under the CCPA
Exercising Your CCPA Data Protection Rights
In order to exercise any of your rights under the CCPA, and if You are a California resident, You can email us or contact us via ###
The Company will disclose and deliver the required information free of charge within 45 days of receiving your verifiable request. The time period to provide the required information may be extended once by an additional 45 days when reasonably necessary and with prior notice.
Do Not Sell My Personal Information
We do not sell personal information. However, the Service Providers we partner with (for example, our advertising partners) may use technology on the Service that “sells” personal information as defined by the CCPA.
If You wish to opt out of the use of your personal information for interest-based advertising purposes and these potential sales as defined under CCPA law, You may do so by following the instructions below.
You can opt out of receiving ads that are personalized as served by our Service Providers by following our instructions presented on the Service:
The opt out will place a cookie on your computer that is unique to the browser You use to opt out. If You change browsers or delete the cookies saved by your browser, You will need to opt out again.
Please note that any opt out is specific to the browser You use. You may need to opt out on every browser that You use.
Your mobile device may give You the ability to opt out of the use of information about the apps You use in order to serve You ads that are targeted to your interests:
You can also stop the collection of location information from your mobile device by changing the preferences on your mobile device.
“Do Not Track” Policy as Required by California Online Privacy Protection Act (CalOPPA)
Our Service does not respond to Do Not Track signals.
However, some third-party websites do keep track of your browsing activities. If You are visiting such websites, You can set your preferences in your web browser to inform websites that You do not want to be tracked. You can enable or disable DNT by visiting the preferences or settings page of your web browser.
California Privacy Rights for Minor Users (California Business and Professions Code Section 22581)
California Business and Professions Code section 22581 allow California residents under the age of 18 who are registered users of online sites, services, or applications to request and obtain removal of content or information they have publicly posted.
To request removal of such data, and if You are a California resident, You can contact us using the contact information provided to You, and include the email address associated with your account.
Be aware that your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.
We are making reasonable efforts to provide You with an appropriate level of security at the risk associated with the processing of your Personal Data. We take organizational, technical, and administrative measures designed to protect your Personal Data against unauthorized access, destruction, loss, alteration, or abuse. Your Personal Data may only be accessed by a limited number of personnel who need access to such information in order to perform their duties. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If You have a reason to believe that your interaction with us is no longer secure (for example, if You think your account is compromised), please contact us immediately.
If You are a User, we retain your Personal Data as long as we are providing the Services to You. We retain Personal Data after we cease providing Services to You, even if You close your account, to the extent necessary to comply with our legal and regulatory obligations. We also retain Personal Data to comply with our tax, accounting, and financial reporting obligations, where we are required to retain the data due to our contractual commitments to our financial and business partners, and where data retention is mandated by the payment methods that we support. Where we retain data, we do so in accordance with any limitation periods and records retention obligations that are imposed by applicable law.
We also take measures to delete your personal information or keep it in a form that does not permit identifying You when this information is no longer necessary for the purposes for which we process it, unless we are required by law to keep this information for a longer period. When determining the retention period, we take into account various criteria, such as the type of Services requested by or provided to You, the nature and length of our relationship with You, possible re-enrollment with our products or Services, the impact on the Services we provide to You if we delete some information from or about You, mandatory retention periods provided by law and the statute of limitations.
To Operate Our Services: Some cookies are essential to the operation of our Website and Services. We use those cookies in several different ways, including:
To Analyze and Improve Our Services: Cookies help us understand how to make our Website, Space and Services work better for You. Cookies tell us how people reach our Website, and they give us insights into improvements or enhancements we need to make to our Website and Services.
For Better Advertising: Cookies can help us provide more effective advertising on our Website. For example, we might use a cookie to help to prevent You from seeing the same advertisement multiple times or to measure how many times an advertisement is viewed or clicked on.
b. How We Use Other Technologies
First Party Cookies
Third Party Cookies
c. How to Manage Cookies
Your web browser may allow You to change your cookie preferences, including to delete and disable cookies. Please consult the help section of your web browser to understand your options, but please note that if You choose to disable the cookies, some features of our Website or Services may not operate as intended.
We are a global business. Personal Data may be stored and processed in any country where we have operations or where we engage service providers. We may transfer Personal Data that we maintain about You to recipients in countries other than the country in which the Personal Data was originally collected, including to the United Kingdom. Those countries may have data protection rules that are different from those of your country. However, we will take measures to ensure that any such transfers comply with applicable data protection laws and that your Personal Data remains protected to the standards described in this Policy. In certain circumstances, courts, law enforcement agencies, regulatory agencies, or security authorities in those other countries may be entitled to access your Personal Data.
The Services are not directed to individuals under the age of eighteen (18) for California residents and sixteen (16) for United Kingdom citizens and they shall not provide Personal Data through the Services. If you have reason to believe that anyone minor has provided us with any personal information, please contact us.
We may change this Policy from time to time to reflect new services, changes in our Personal Data practices, or relevant laws. The “Last Updated” legend at the top of this Policy indicates when this Policy was last revised. Any changes are effective when we post the revised Policy on the Website. We may provide You with disclosures and alerts regarding the Policy or Personal Data collected by posting them on our Website and, if You are a User, by contacting You through Forward, e-mail address.
The Services may provide the ability to connect to other sites. These sites may operate independently from us and may have their own privacy notices or policies, which we strongly suggest You review. If any linked website is not owned or controlled by us, we are not responsible for its content, any use of the website, or the privacy practices of the operator of the website.
Forward focuses on multinational compliance regulations including but not limited to United Kingdom General Data Protection Regulation (“UK GDPR”), General Data Protection Regulation brought by the European Union (“GDPR”), and United States Privacy Laws to make sure privacy is a “go-to” rather than a thing to be worried. You have the right to request further information on our personal data processing activities based on your country’s laws.
If You have any questions or complaints about this Policy, please contact us at firstname.lastname@example.org